Parsons Corporation IT Support Technician in Doha, Qatar
IT Support Technician
Doha, Qatar, Qatar
IT Support Technician - Doha, Qatar
Parsons’ engineering and construction management staff members create innovative, safe, and sustainable infrastructure in the Kingdom of Saudi Arabia, the United Arab Emirates, Qatar, Oman, Bahrain, and Kuwait. We deliver rail, transit, road, and highway transportation; water conveyance and wastewater treatment; oil and gas; land development; public; and aviation infrastructure to our customers and communities. Parsons creates interconnected communities and world-class infrastructure.
Under limited supervision, provide 2 nd tier technical support. As a Support Technician you are part of a 24/7 operation center and are a motivated and enthusiastic individual with a passion for troubleshooting and technology. A problem solver, you are looking for a challenge in a dynamic work environment. As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.
Excellent verbal and written communication skills, you will also have excellent attention to detail.
Troubleshoots, configuration, database administration, and repair for server, network, infrastructure, data center,email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level II Support Technician generally has a high level of expertise in a company and is the go-to person for solving difficult issues.
Assists with network testing assignments designed to maximize operating capacity. Coordinate application repairs communicate with clients concerning scheduled maintenance and availability of the application and services.
Level II Support Technicians tend to have a specialization in application and configuration management and support and can determine if an issue is new or an existing one. Ability to multi task and use advanced diagnostic tools, log research and data analysis.
Will work on a variety of software solutions in order to meet the business requirements set forth by customer expectations. The candidate will demonstrate strong interpersonal skills and the ability to act independently or among a diverse team of cross-functional members and customers.
Contribute to creating and updating a support knowledge base and issue tracker, you will have a passion for learning and knowledge share.
Maintain service level resolution guidelines and provide status updates at all times.
Answers end user questions, coaches and troubleshoots standard IT issues, questions, problems and failures with Parsons Software, peripherals or workstations, in person, remotely via telephone, email or chat calls.
Recognizes, categorizes and isolates user questions, issues and problems.
Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
Follows Parsons Policies, procedures and standards in responding to requests and providing end user support.
Contribute to the documentation of technical specifications and manuals for software application.
Provide oversight management of vendors and other technical support staff. Liaise with Level 3 staff to maintain, upgrade, patch software application and services.
Provide after business hours on-call support.
Performs other responsibilities associated with this position that may be appropriate.
REQUIRED EDUCATION/ EXPERIENCE:
A Bachelor’s degree in Computer Science or related field is required.
Exposure to server administration/management is a plus.
Experience with software installation and configurations and previous programming experience would be desired skills for this position.
Experience maintaining, supporting and implementing medium to large scale software applications in a real-time operational environment where uptime is a crucial issue.
Professional References (peers, direct and indirect managers) from previously occupied positions are required.
Problem identification, problem solving and analytical skills.
Understanding of infrastructure components and protocols and how they fit into enterprise architecture. This may include a combination of the following elements: network, TCP/IP protocols, infrastructure enabling protocols and various network/application protocols.
Proficiency in HTML/XHTML, XML, JBOSS, Java and CSS.
Understanding of relational data modeling and experience with SQL.
Understanding of core programming concepts, theories and patterns.
Knowledge of industry best practices and methodologies.
Knowledge of global IT infrastructure.
Must be able to communicate professionally in both English and Arabic.
Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person). Ability to write basic documents (may include email or memos). Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).
Parsons is a technology-driven engineering services firm with more than 70 years of experience in the engineering, construction, technical, and professional services industries. The corporation is a leader in many diversified markets with a focus on infrastructure, defense, and construction. Parsons delivers design/design-build, program/construction management, systems design/engineering, cyber/converged security, and other professional services packaged in innovative alternative delivery methods to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
All across the world, at every time of day, Parsons is keeping people moving toward a brighter, safer world. For more about Parsons, please visit.
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